Shipping & payment terms


Switzerland 3-4 working days
Priority 10.00 CHF
Free shipping from 200 CHF

We only accept Mond Express until 4:00 p.m. Orders after 4pm Moon Express will be shipped priority .

Priority Plus with tracking 12.00 CHF
Different abroad (8-10 working days)
Free shipping from 200 CHF

Shipping International:
(Customs costs may apply)
Free shipping from 250 CHF

Priority Express with tracking 14.00 CHF

Damage or loss of a shipment?
What to do if a shipment arrives damaged or not at all?

You have up to eight days after delivery to report the damage:

  • Online: Follow the instructions under E-Filing .
  • Post app : Report the damage under “Receive” > “Report damage”. (from autumn 2022)
  • Branch: Please bring the package including packaging and padding or the letter including contents. We assess the damage in the branch and then forward it for processing. If necessary, a damage report must be created. This applies to national and international shipments.

What can you do if a shipment is lost?

If a shipment does not arrive as expected, you can create an investigation order. The research must be recorded by the recipient.

We can only start the investigation if

  • if the “Shipment delivered” event is missing from the shipment tracking
  • if the published transport time has expired by more than 2 days
  • if the recipient confirms (orally or in writing, e.g. by email) that they have not received the shipment.


Shipments abroad:

For shipments sent with DHL, you must record an investigation. You have the option of filling out the DHL form here.


We are not liable for the loss and you must carry out the investigation yourself.


If you order products from Mr Nice Guy for delivery outside the European Union, you may be subject to import duties and taxes, which are levied once the package reaches the designated destination. Any additional customs clearance charges must be borne by you; we have no influence on these fees.
Customs regulations vary greatly from country to country, so you should contact your local customs office for further information.

Further, please note that when ordering from Mr Nice Guy, you will be considered the importer and must comply with all laws and regulations of the country in which you receive the products. Protecting your data is important to us and we would like to make our international customers aware that cross-border shipments are subject to opening and inspection by customs authorities. For more information please read our customs information.

Would you like to offer our exclusive fragrances in your store or online shop?

Introduce yourself and one of our sale managers will get in touch with you

partnership requests